Connect With Your 24/7 Monitoring Agents
Whenever your home alarm system in Napa goes off, your 24/7 monitoring experts will spring to action. Their first step is to verify your alarm, and that includes reaching out to you. The procedure they adhere to is based on the sort of emergency. To illustrate, when the emergency is is for medical reasons, a single effort will be made to contact you before help is deployed. If you’re dealing with an intrusion - the most common sort of event - a monitoring agent will follow these guidelines to contact you:
- An attempt will be made to communicate with you via the touchscreen interface. You will generally be requested to provide a passcode.
- If that doesn’t prompt a response, a call is attempted to your primary contact number.
- A secondary number or first emergency contact is attempted next.
- If there still isn’t an answer, area police officers are deployed.
- Your monitoring professionals will try to reach you again once emergency personnel are notified.
If you're not able to converse with monitoring agents, that’s OK. Help will still be sent even when you're not able to substantiate the emergency.
Prepare for any crisis with a Vivint home alarm system in Napa
Stay ready for any crisis with a modern home alarm system in Napa from Vivint. Contact (707) 895-5704 to start customizing your home’s defense today.