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What should I do when my Napa home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your loved ones – against the multitude of risks you could experience, like break-ins, fire, and carbon monoxide leaks. Although your home may be prepared, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Napa home alarm system goes off? The blaring of an alarm is likely to be jarring, disorienting, and may provoke panic. Your best bet is to stay calm and follow these simple tips.

Actions to Take Whenever Your Home Alarm System In Napa Goes Off

Nobody wants to be in this predicament, but it’s also the reason why you ordered a home alarm system from the outset. You’re awakened in the wee hours of the morning with the distinct blaring of an alarm after one of your sensors has been triggered. What are you going to do?

  1. Don’t panic. This is easier said than done when your home security alarm is blasting, and your heart is beating rapidly. But keeping yourself calm is the most effective way to appraise what’s going on. Avoid the urge of trying to handle the emergency alone but instead allow your monitoring agents and first responders to do their job.
  2. Take care of your family. Your main focus should be your family and leading them out of harm’s way. In the event of a break-in, this might involve moving to a designated secure area as far from points of entry as possible. The intruder was probably already turned away by the alarm, but it’s always a good idea to take extra precaution. If there’s smoke or a blaze, you ought to exit your house right away.
  3. Remember your phone. Most individuals keep their phones with them all the time these days, but you may fail to pick it up during an urgent situation. You’ll want to have it. You’ll have the opportunity to stay in touch with your monitoring professionals and receive alerts through your home security app.

Connect With Your 24/7 Monitoring Agents

Whenever your home alarm system in Napa goes off, your 24/7 monitoring experts will spring to action. Their first step is to verify your alarm, and that includes reaching out to you. The procedure they adhere to is based on the sort of emergency. To illustrate, when the emergency is is for medical reasons, a single effort will be made to contact you before help is deployed. If you’re dealing with an intrusion - the most common sort of event - a monitoring agent will follow these guidelines to contact you:

  • An attempt will be made to communicate with you via the touchscreen interface. You will generally be requested to provide a passcode.
  • If that doesn’t prompt a response, a call is attempted to your primary contact number.
  • A secondary number or first emergency contact is attempted next.
  • If there still isn’t an answer, area police officers are deployed.
  • Your monitoring professionals will try to reach you again once emergency personnel are notified.

If you're not able to converse with monitoring agents, that’s OK. Help will still be sent even when you're not able to substantiate the emergency.

Prepare for any crisis with a Vivint home alarm system in Napa

Stay ready for any crisis with a modern home alarm system in Napa from Vivint. Contact (707) 895-5704 to start customizing your home’s defense today.